FAQ
General
Anyone above the age of 18 who is legally permitted to work in Kenya can use Job Guru Africa.
Vision
To become the leading job marketplace for part-time and freelance services in Africa, that accommodates for a new way of working, and simultaneously provides individuals and businesses the freedom to choose what is best for them.
Mission
Our mission is to empower Freelancers to easily and conveniently connect with Employers, fostering a thriving community of talent and opportunity in the world of flexible work.
Our objectives are to:
- Assist individuals and organisations (Employers) to:
- Search for and hire qualified part-time or Freelancers
- Post advertisements for available part-time or freelance Jobs and Projects
- Provide individual job seekers (Freelancers) with:
- A hub to search for available part-time or freelance Jobs and Projects
- A digital location to advertise their work Profiles and Services suited to freelancing
Click on the Sign Up button and fill in the following information:
- Select account type: Freelancer OR Employer
- Email address
- Create & confirm password
- Read and Accept our Privacy Policy and Terms of Service
- Click Register Now!
Once you create your account, you will be redirected to your Dashboard. To complete your Profile:
- Click on Verify to submit your ID copy if you are an individual or your registration certificate if you are an organisation. Once verified, a small tick will appear next to your name on your Profile.
- Click on Profile to fill in additional details such as: Featured Image or Logo, Full Name, Location, Contacts, Category, Description about yourself or the organisation you are representing etc
Job Guru Africa is the ONLY website in Kenya that allows users to review BOTH Employers and Freelancers promoting a transparent community.
With this feature, users can evaluate their experiences and share their opinions on the site. By providing feedback, Job Guru Africa aims to enhance the quality of its services and create a trustworthy platform for all users.
Listings
- Employers can post part-time Job listings, and personal or business Projects in search of suitable freelancers.
- Freelancers can post their Profiles and Services to showcase their skills and attract potential clients.
Watch: How To Post A Listing Job Edition
We welcome guest blog articles from users who want to share their insights on the freelance industry.
To post an article, simply send us a copy of your article on a Microsoft Word document along with pictures to add to the article, and don’t forget to add your picture, full name, experience, and credentials for proper accreditation.
Please note that the content must be original, and users must take responsibility for any copyright or legal issues. Job Guru Africa will NOT accept any liability for any copyright or legal issues pertaining to the content of your article.
All Listings are approved by the Admin. They usually go live within 24 hours, once it is confirmed that:
- They meet the posting criteria
- The payment has been received where applicable
- Freelancer Services remain on the website for 1 year or up until the user deletes it. You can edit or delete the Listing at any time by logging into your Dashboard. A reminder will be sent 7 days before expiry and the user can choose to let the Listing be deleted from the website or renew it by paying a charge if applicable.
- Employer Job and Project Listings remain on the website for a period of 30 days. You can edit or delete the Listing at any time by logging into your Dashboard. A reminder will be sent 7 days before expiry and the user can choose to let the Listing be deleted from the website or renew it by paying a charge.
We take the authenticity of Listings very seriously. If you find an issue that requires reporting, please log into your Dashboard and click on Disputes, and indicate the Listing that has an issue along with a description of the issue. Alternatively, you can also send us an email on letstalk@jobguruafrica.com
The Admin will look into the issue and contact the relevant users to rectify the issue or in extreme cases make the judgment to have the Listing and the user profile deleted from the website.
Costs and Payments
We have taken great care to ensure that our services are accessible and affordable to the general public.
Registration is FREE for all users.
Employers
- Job Plan – Ksh 1,000 to post 1 part-time or temporary Job – valid for 30 days
- Project Plan – Ksh 1,000 to post 1 Project – valid for 30 days
- Featured Posts – Ksh 1,000 per Job or Project – valid for 30 days
- Search Freelancer services – FREE
- Blog Article Listing FREE
Freelancers
- Basic Plan – No cost to post 1 Profile and 2 Services – valid for 1 year
- Deluxe Plan – Ksh 1,000 to post 1 Profile and 10 Services – valid for 1 year
- Featured Posts – Ksh 1,000 per Service – valid 1 year
- Commission charged to Freelancers per Service or per Project completed through the website – 10%
- Search and apply for vacancies – FREE
- Blog Article Listing FREE
- Digital Product Listing – 10% Platform Facilitation Fee
NO additional or hidden costs!
Payments for website Listings as well as purchases of Freelancer Services and Projects are made to the Mpesa Till below. Payments are initiated via the Checkout process and completed via an STK prompt to your selected mobile number.
Freelancers will receive payments for completed Services and Projects to their bank accounts by initiating a withdrawal on their Dashboard. The minimum balance to initiate a withdrawal is Ksh 3,000/-
Payments made by Mpesa via the website using an STK prompt will generate an automatic Receipt which will be sent to the registered email of the user.
Manual payments to the website will need to be confirmed by the Admin once the user sends the confirmation and details via email. A manual Receipt will be sent within 24 hours once the confirmation is done.
When an Employer purchases a Service or accepts a Project submission from a Freelancer on the marketplace, they are prompted to make a payment to the website.
We then hold this money while the Service or Project is being completed. Once both the Freelancer and Employer sign off on the completion of the Service or Project, the payment is then released to the Freelancer’s bank account after they initiate a withdrawal from their Dashboard, minus the 10% Commission Fees for the website.
We have elected to incorporate this feature as a safeguard for both Employers and Freelancers. This provision ensures Employers that the work is accomplished and that they are not vulnerable to fraudulent practices, while also assuring Freelancers that they will receive timely payment for the services they rendered.
Applications and Hiring
- You can search for Jobs using the Jobs button on the Homepage. You may search by Category or Location or browse all Listings.
- View the Job requirements as well as the Employer’s Profile which includes information about them, what they do, contact details etc.
- Each Job Listing will have instructions on how Freelancers can apply: either through an external URL, the Employer’s email address, or directly via the Job Guru Africa website.
- For external Applications, the Employer will follow their hiring protocol and be in touch with you directly.
- The internal application method allows Employers to collect the necessary information onsite and also facilitates CV uploads. If an Application is done using this method, you will receive an email confirming the Employer’s Acceptance or Rejection of your Application.
- You can communicate with the Employer through the website Inbox and even schedule meetings.
- If an Employer has already seen your Profile and Services on the website, they will also be able to Invite you to apply directly.
- You can search for Projects using the Project button on the Homepage. You may search by Category or Location or browse all Listings.
- View the Project requirements as well as the Employer’s Profile which includes information about them, what they do, contact details etc.
- Each Project Listing has a section where Freelancers can Submit A Proposal in line with the project requirements. Once submitted, Employers will review and accept the Proposal and therefore hire the Freelancer. You will receive an email confirming the Employer’s Acceptance or Rejection of your Proposal.
- You can communicate with the Employer through the website Inbox and even schedule meetings.
- If an Employer has already screened your Profile and Services, they will also be able to Invite you to apply directly.
Payments for Projects and Services are taken upfront from the Employer and are held in escrow until the Project or Service is signed off as completed by the Employer.
Once marked as complete, Freelancers can make a withdrawal request on their Dashboard by clicking Statements and clicking the Withdraw Now button. Indicate the amount to withdraw and select Bank Transfer. The amount is then released by the Administrator, minus the 10% Commission Fee.
Note: To register your Bank Details, please enter the details in the Payout section on the Dashboard.
- You can search for a Freelancer by using the Services search button on the Homepage. You may search by Category or Location or browse all Listings.
- View the Freelancer’s Services as well as their Profiles which includes information such as: qualifications, experience and contact details.
- If you wish to engage with a Freelancer, you can get in touch with them using the contacts provided or you can communicate with each other through the website Inbox and even create meetings.
- To buy a Service and any Add-ons, click on the Buy Now button on the Service Listing page. Make sure you check the boxes for any Service Add-ons you require before clicking on the Buy Now button.
- The button then redirects you to the Check Out page where you will fill in your Billing details, confirm your acceptance of the Terms of Service and Privacy Policy and make payment via Mpesa using the instructions provided. Note: the payment is held in escrow until the Service is signed off as completed by the Employer after which it is released to the Freelancer.
- To complete a Service order, go to Bought Services on your Dashboard. Select the relevant Service. Click on View History and change the status to Completed and Update. This will allow the funds to be released to the freelancer.
- When creating the Job Listing, you will be required to indicate the method of application: via an external URL, your email address or directly via the Job Guru Africa website.
- External applications – if you choose to have Applications done via an external URL or your email address, you will follow your hiring protocol.
- Internal applications – this method allows Freelancers to submit their Applications via the Job Guru Africa website.
- Once Freelancers submit their applications, you will be able to view all the applications on your Dashboard under Job Applicants. Here you can view their CVs, application details and create meetings too.
- When a decision has been made, under Job Applicants click on the relevant job and click on Approve or Reject for each application and the Freelancers will be notified if they have been hired or not. If you change your mind, on the acceptance or rejection of an application, you can also undo the action and the Freelancer will be notified accordingly.
- When a Project Listing is created, the website allows Freelancers to Submit A Proposal towards the Project. This includes their rate, duration and a cover letter.
- View the Freelancers Profiles which include information such as: qualifications, experience and contact details.
- Once Freelancers submit their proposals, you will be able to view all the proposals on your Dashboard under My Projects.
- If you wish to engage with a Freelancer, you can get in touch with them using the contacts provided or you can communicate with each other through the website Inbox and even create meetings.
- When a decision has been made, go to My Projects and Accept the respective Proposal by clicking Hire Now.
- The button then redirects you to the Check Out page where you will fill in your Billing details, confirm your acceptance of the Terms of Service and Privacy Policy and make payment via Mpesa using the instructions provided. Note: the payment is held in escrow until the Project is signed off as completed by the Employer after which it is released to the Freelancer.
- To mark a Project as complete, go to My Projects on your Dashboard. Select the relevant Project. Click on View Proposals then View History and change the status to Completed and Update. This will allow the funds to be released to the freelancer.
As per the norm, expect to share ID copies, KRA PINs, and passport-size photos.
Always remember to have a contract in place before beginning. You can find a free template here.
Posting A Guest Blog
To submit a Guest Blog, start by pitching your topic idea through the Guest Blog Pitch Submission Form. Once your pitch is approved, you will receive further instructions on email for submitting your article.
We welcome unique ideas relevant to freelancers, clients, and the freelance job market. You can pitch your own topic or choose from our monthly list of suggested topics to align with our readers’ interests.
Absolutely! Guest bloggers receive full credit with their name, bio, and headshot featured on the article. This is a great way to build your portfolio.
Yes! Your article must be original, human-written, and between 800–2,000 words. It should include a high-resolution header image and follow our content and SEO guidelines.
Read our comprehensive Guest Blog Best Practices Guide for all the details for submitting your article.
Disclaimer
Job Guru Africa assumes no liability for arrangements made outside the confines of the site. The platform exists to facilitate connections between Employers and Freelancers, and any ensuing arrangements between them are made solely at their discretion. Nonetheless, Job Guru Africa offers a Dispute resolution section where users may express their concerns, and the Admin will provide a decision. This decision will be final with regard to the operation of the website. Users are advised to engage third-party mediators for further disputes.
Job Guru Africa encourages a transparent and professional community by promoting feedback and ratings on the website.
For more information, please read our Terms of Service & Privacy Policy.