Naomi Kariuki
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About Freelancer
I am a social media manager and customer service expert with over five years of experience in helping businesses grow and succeed. I have a bachelor’s degree in marketing and certifications from Google and Ajira in digital skills and virtual assistance. I work with businesses from various industries and backgrounds, providing them with professional guidance and support in their daily operations and strategic goals.
Work & Experience
1. Ensuring the bakery operations are running well. 2. Take cake orders from clients. 3. Ensuring the clients get their cakes on time. 4. Collect client feedback to ensure they got what they expected if not more. 5. Ensuring there is enough stock in the bakery. 6. Answering the office calls. 7. Handling the office WhatsApp messages. 8. Other duties assigned to me by the director.
1. Assisting the Customer Relations Officer in charge of receiving and handling customers at the front office. 2. Assisting the Customer Relations Officer in charge of profiling and analyzing the customer inquiries and complaints received at the front office. 3. Assisting the Customer Relations Officer in charge with following up on non-reported applicants and prospective students. 4. Assisting the Customer Relations Officer in charge of undertaking customer satisfaction surveys. 5. Assisting with conducting marketing surveys. 6. Assisting with conducting intra and extra-marketing activities. 7. Assisting with student recruitment in exhibitions and shows. 8. Assisting with student recruitment in marketing activation activities. 9. Performing any other duty assigned by the immediate supervisor.
